DOE Consumer Engagement Webinar

The Department of Energy (DOE) has recently announced its intent to award Smart Grid Consumer Engagement Grants to improve consumer communication, outreach and engagement for smart grid projects. Is your utility prepared to apply for this funding opportunity?

This 30-minute webinar will help you:

• Recognize the importance of consumer engagement on your smart grid business case
• Understand what the DOE considers “sustainable consumer engagement”
• Prepare for the grant application process with our 10-step application preparation methodology

David Tilson

312.980.9449

Background

David Tilson is a senior manager at West Monroe Partners and a member of the firm’s Customer Experience practice, where he specializes in solutions for the energy and utilities industry.   He has more than 15 years of experience working with organizations to enable and improve customer experiences across all channels.  Dave specializes in consumer engagement, communication and outreach for smart grid programs.

Dave works with his clients to align their strategies with customer engagement and experiences and address problem areas within marketing and sales functions, demand side management, call centers, websites, web self-service portals, customer relationship management (CRM) systems, and customer experience operations.