Over the years, most organizations have invested heavily in enterprise portal systems and technologies to help them manage communication and information delivery.

But, as these data-intensive solutions play a larger and larger role in managing customer interaction, customers and employees often struggle to find the information they need.

• Can your customers and prospects easily find the information they need to make decisions?
• Can you measure the time and effort spent maintaining content for your Internet, extranet, or intranet sites? Is your organization effectively re-using content across media?
• Is content up to date, or is it a continual challenge it keep it so?
• Are you overwhelmed with the technology options for organizing, managing, and sharing information across audiences?
• Does your organization have a license for portal and/or content management software but is not taking advantage of all of the capabilities?

West Monroe Partners understands the importance of getting the right information to the right people at the right time.

Virtually every organization can use Internet-based technologies to improve performance, whether that means using a portal to manage transactions, a content management application to organize and deliver content, or an Internet site to respond to cross-sell services.

If you want to enhance customer experience, West Monroe Partners can help you select, integrate, align, and maintain the diverse systems that deliver information to your key constituents—in a manner that is both effective and cost efficient.

We can help you use portals, extranets, and other web-based tools to enhance knowledge management, communication and collaboration—and ultimately customer experience.

• Collaboration strategy
• Content management strategy
• Internet, intranet, and portal design
• User experience design 
• Internet marketing and e-Commerce 
• Web assessment 
• Software selection, implementation, and customization

As a Microsoft Gold Partner, West Monroe can help you implement these strategies using the robust capabilities of the Microsoft SharePoint platform.