IT Operations and System Management

Having a clear, business-oriented view of IT performance is vital to managing a diverse portfolio of systems and applications.

How often do you find out about systems being down from your users rather than from system administrators?
Do you have performance statistics or a 'dashboard' for hardware, applications, services, or e-mail that provides you with a clear understanding of application and system use and availability?
Are manual processes required to deploy new workstations, applications, and other IT services?
Have you experienced security or virus issues because workstations and servers were not patched on a timely basis?
What metrics and methods does your organization use to evaluate IT performance?
Is your data center adequately designed to support high density blade and cooling requirements?

The right view of IT operations and performance can provide a variety of benefits:

Lower costs.
Increased availability of vital business applications and systems.
More timely alerts and responses in the event of problems.
Greater manageability and more efficient and effective IT personnel.
More effective IT forecasting, including a better understanding of when systems need to be upgraded or replaced.
Quicker deployment of new applications and services to business users.
Most importantly, it provides a clear set of metrics and a solid foundation for a service-level agreement that aligns IT and your business strategy.

West Monroe Partners can help you manage systems and align IT operations with your company’s strategy:

Establish efficient processes for managing IT assets.
Distribute software efficiently and in a timely manner.
Maintain an accurate inventory of IT assets and licenses.
Monitor systems and escalate issues.
Develop proactive capacity plans and address capacity issues before they become problems.
Establish effective service-level agreements.
Define IT metrics and create an IT dashboard.
Select the best tools for managing a diverse portfolio of systems and applications.

We have experience with leading IT operations and system management technologies, including: