Sustain the value

Improve your operations today and over time.

You’ve devoted significant time and attention building your workforce optimization strategy and intelligence capabilities. Now, will you be able to maximize the value of that work over time?

With deep experience in Lean, Six Sigma, resource scheduling, and workforce training, West Monroe Partners’ distinctive FUSION methodology can help you achieve sustainable value, year after year.

Resource scheduling: Align your workforce capacity with customer demand
For most organizations, labor is one of the largest expenses, and it can have a significant impact on service and quality. West Monroe Partners’ resource scheduling solutions can help you establish a process and system for putting the right amount of resources in the right place at the right time—delivering simultaneous improvements in service, cost, and quality:

• Forecast customer demand accurately, by day of the week and hour of the day
• Reduce labor hours
• Meet service levels easily and deliver quality more consistently
• Rely on sound data and proven tools to improve staffing decisions

Our solutions equip you to:

• Analyze arrival patterns, point-of-sale data, functional drivers, and process flow of customer demand
• Apply productivity standards to determine optimal resource requirements
• Maximize resource utilization based on expected workload
• Establish a consistent pace of operations

Continuous improvement: Measure and use real data to resolve business challenges
After implementing a workforce management solution, most organizations are eager to find optimization opportunities. While we use common improvement methodologies such as Lean and Six Sigma, we believe that sustained improvement requires measurement—so our workforce optimization solutions also apply the detail of engineered standards to help you identify and measure potential improvements objectively. We help you:

• Identify and remove waste (non-value added activities) from current processes
• Embed quality at the source
• Redirect unproductive dollars into high-value activities
• Align resource skills with process requirements

Change management: Maximize adoption and buy-in
To change behaviors, you need to involve and, ultimately, win the support of all affected parties—not just front-line employees, but also their managers and any applicable union representatives. A sound change management plan is critical when rolling out new employee-facing optimization initiatives. We help you develop a plan that: 

• Addresses front-line employees’ concerns about management expectations, hours, and employee impact
• Helps managers explain the system to their employees and adapt the system to meet unique local market needs
• Fosters a working partnership with local unions management teams to ensure compliance with existing negotiated agreements, minimize costs due to increased number of grievances, and estimate potential lost revenue from associate reductions

Employee training: Empower your workforce through knowledge 
Even the best methods, standards, and incentive plans deliver short of expectations if your workforce cannot execute them properly.  Our employee training services help you realize the benefits of standard operating procedures and productivity targets by:

• Training supervisors and managers to interpret SOPs and engineered standards and then use that knowledge to drive associate compliance
• Educating individuals about best methods and techniques to achieve expected productivity targets

West Monroe Partners’ data and standards-centric FUSION methodology helps you optimize your workforce for maximum efficiency while enhancing your employee and customer experience. Contact us to learn more about FUSION and our other solutions.