Chart the clear course to workforce optimization

A winning result requires a winning strategy.

How well aligned is your workforce strategy with your organization’s business objectives?

West Monroe Partners’ FUSION methodology helps you make strategic decisions by analyzing scientific data captured directly from your operations rather than a one-size-fits-all collection of best practices. The result is a highly customized workforce optimization strategy that can have a long-term positive impact on your associates and customers—not to mention your bottom line.  

Your vision and objectives: Start from the right foundation
A workforce optimization strategy is not just about setting the right engineered standards; it’s about setting the right course of action for the future. And that needs to begin with your business objectives and priorities. Are you trying to reduce labor costs? Improve employee retention? Strengthen and distinguish customer service?

Before taking any tactical steps, West Monroe Partners works with you to understand and articulate the business objectives and goals driving your need for workforce optimization.

Operations diagnostic: Build your strategy based on real data
Applying deep expertise in workforce optimization developed through decades of hands-on experience in complex environments and multiple industries, West Monroe Partners creates a detailed picture of your workforce environment.

First, our experienced industrial engineers use proven engineering techniques to observe operations, gather data, and perform analyses, including:

• Conducting interviews to understand existing structures, roles, and expectations
• Using proven techniques—such as job shadowing, value stream mapping, and work sampling—to observe and collect data about skill sets and process performance
• Documenting how people in each role actually spend their time versus expectations
• Identifying opportunities to eliminate wasted activity, perform tasks in a more efficient manner, or improve service

Our operations diagnostic also includes an analysis of current:

• Customer service levels, including how associate activities impact customer service; for example, the length of queues and waiting times for customer service in a store or the amount of time it takes for a hospital to deliver medication in response to a patient call
• Effectiveness of management systems and approaches in place to monitor and incent performance
• Labor planning and scheduling capabilities and the degree to which both are influencing productivity and customer service

Workforce strategy: Make a long-term impact

Workforce optimization involves much more than simply removing steps from a process. The right strategy, aligned across your entire operations, elevates results—today and in the future. West Monroe Partners can help you:
• Define a robust strategy that applies and aligns the right workforce optimization levers to drive your business objectives
• Develop business cases that model cost and potential impact
• Create a road map for implementing the strategy and realizing the benefits

Contact us to learn more about our FUSION methodology and workforce optimization solutions.