Doug Armstrong dirige la pratique  Expérience Client et Portails de West Monroe. Il travaille avec beaucoup de clients au développement de stratégies client et de partage des connaissances. Il travaille aussi avec beaucoup de sociétés de financement par capitaux propres à la revue diligente des TI et de la clientèle pour différentes cibles d’acquisition. Il est aussi responsable du développement et du marketing de West Monroe.

Faits saillants

Avec les autres membres de l’équipe de direction de West Monroe, Doug Armstrong contribue à la croissance de l’entreprise depuis sa création en 2002, jusqu’à aujourd’hui, où elle regroupe plus de 220 experts-conseils dans 7 emplacements différents. Pendant ce temps, West Monroe a aussi été récompensé en étant nommé parmi les 50 entreprises à croissance rapide de 2009 selon Crain et parmi les meilleurs endroits où travailler selon le Consulting Magazine.

Chez West Monroe, Doug a dirigé beaucoup de projets de gestion de stratégie d’acquisition et de fidélisation de la clientèle, de stratégie de commerce électronique, de gestion des relations clients, de partage et de collaboration des connaissances, de gestion du contenu d’entreprise, technologie des portails, Microsoft Office SharePoint Server 2007, marketing sur Internet, sélection et exigence de logiciels, restructuration de site web, essais de convivialité, efficience des opérations Internet, revue diligente des TI, et les services liés aux transactions.

Ses clients proviennent de différentes industries et regroupent MB Financial, Takeda Pharmaceuticals, Lake Capital, Elgin National Industries, Kirkland and Ellis, Goodwin Procter, Raymond James Capital, Friend Skoler, Baird Capital, CCC Information Services, Walton Street Capital, Classic Residence by Hyatt, Navigant Consulting, et Wrigley Company.

Précédemment, Doug était directeur général du bureau des services d’intégration chez BearingPoint. Il a aussi été partenaire chez Arthur Andersen, une société de conseils aux entreprises, où il a créé, dirigé et géré un bureau international de consultation Internet de plus de 200 professionnels spécialisés en conception Internet, portails, gestion du contenu et développement. Doug a aussi créé et dirigé le groupe interne de marketing informatisé d’Arthur Andersen — responsable des propriétés web internes et externes et des programmes extranet de la clientèle. Il a occupé différents postes de direction du marketing chez Arthur Andersen, dirigeant la mise en œuvre de programmes de marketing pour le lancement des nouvelles lignes de services, la publicité, le marketing interactif, les relations publiques et la gestion de la marque.
Doug est professeur auxiliaire à la Northwestern University et à la Kellstadt Graduate School of Business de la DePaul University, où il enseigne les cours « Marketing stratégique » et « La technologie et la fonction commerciale » aux étudiants à la MBA.

Doug a coécrit « The Clickable Corporation: Successful Strategies for Capturing the Internet Advantage » (The Free Press, juillet 1999). Conférencier accompli ayant partagé ses connaissances au cours de congrès et séminaires traitant de différents sujets stratégiques d’Internet, du marketing et de la gestion des connaissances, il a été invité à prononcer des discours au Forum économique mondial à Davos en Suisse, au World Economic Development Congress de Washington D.C. et de Hong Kong, et au congrès « Make IT easy » d’IBM.

Il est aussi un membre actif sur le comité de la Springboard Foundation, qui soutient de petits programmes parascolaires et communautaires sous-financés dans les quartiers défavorisés de Chicago. Springboard se consacre à l’amélioration de la vie des jeunes des quartiers défavorisés de Chicago par d’importants dons en temps et en argent.

Doug a obtenu un MBA en Marketing de l’University of Illinois, située à Champaign-Urbana, et un B.A. en Politique publique à la Tulane University de Nouvelle-Orléans.

Yves Bélanger est chargé des solutions d’évaluation de la production et de la chaîne d’approvisionnement, de l’amélioration des procédés et de la conception de réseaux logistiques. Il s’occupe en particulier des projets canadiens.

Faits saillants

Yves s’est joint à West Monroe en 2006 au moment de la fusion avec LxLi. Chez LxLi, il s’était activement engagé dans l’élaboration et le déploiement de stratégies logistiques, l’examen et le redressement des opérations, les stratégies de commerce électronique, les normes scientifiques de travail et l’audit syndical pour le compte d’entreprises majeures au Canada, aux États-Unis et en Australie. La logistique et l’optimisation des processus sont ses principales sphères d’activité.

Souvent qualifié de pionnier pour avoir été l’un des premiers à appliquer les concepts du génie industriel à l’extérieur du secteur manufacturier, Yves a conçu et implanté des processus novateurs dans d’importantes entreprises nord-américaines de distribution et de commerce au détail. Il est connu pour son art d’adapter à une industrie des idées et des concepts propres à une autre, de manière à révolutionner les méthodes d’exploitation.

Son expérience dans l’industrie l’a amené notamment chez SERCA Food Services (aujourd’hui Sysco) où, comme vice-président logistique, il a restructuré un réseau de distribution de 28 centres de distribution pour le réduire à 17. Il a aussi veillé au déploiement du système de gestion d’entrepôt EXE (Exceed 2000) et, par la même occasion, à l’implantation de normes scientifiques de travail.  

En tant que directeur de l’organisation industrielle chez Loblaw limitée, grossiste et détaillant numéro un au Canada dans le domaine alimentaire, Yves a mené plusieurs projets ayant trait à la chaîne d’approvisionnement (stratégie d’ensemble pour le réseau, pour les produits d’usage courant, les denrées fraîches et le stock à rotation lente). Il a aussi conçu et implanté des normes scientifiques de travail dans 25 centres de distribution.

Son talent exceptionnel et son leadership lui ont valu d’être nommé, en 2000, « Jeune ingénieur d’élite » par l’Institute of Industrial Engineers (É.-U.). Il est un professionnel certifié MOST® et prononce de fréquentes allocutions sur divers sujets reliés au génie industriel. Il est titulaire d’un baccalauréat et d’une maîtrise en génie industriel de l’École polytechnique de Montréal.

Dan Belmont is a member of the management team of West Monroe Partners, where he is responsible for developing the firm’s capabilities and serving clients in the utilities industry within the company’s energy and utilities practice. Dan has more than 15 years of experience in design and development of wireless networks, sales, manufacturing, management, and consulting in highly technical product industries.

Highlights

With a strong technical and entrepreneurial background, Dan provides leadership for West Monroe Partners’ Energy & Utilities practice strategy and its work for industry clients. In particular, he applies strong working knowledge of many wireless platforms to assist West Monroe Partners’ utilities clients as they evaluate and adopt Smart Grid solutions through the use of wired and wireless IP backhaul, Advanced Metering Infrastructure and IT integration technologies.

Dan has played an instrumental role in numerous municipal, cooperative and IOU projects to scope and design Smart Grid communication networks, define cost structure and budgeting, establish vendor relationships, plan implementation, and negotiate vendor contracts. He also has supported many efforts ARRA 2009 Smart Grid Investment grant applications for consideration by the Department of Energy to provide stimulus funding.

Dan joined West Monroe Partners in 2008 following the sale of db3 Broadband, LLC, a high-growth wireless Internet service provider that he founded in Lake County, Illinois, in 2003. As vice president and general manager, he established the company’s business model, secured financing, designed and built the company’s network, hired staff, and played an instrumental role in acquiring and integrating networks that complemented db3’s own offerings.  By 2005, db3 Broadband grew to 30 towers covering over 1500 square miles serving thousands of customers and was one of the fastest-growing wireless Internet service providers in the Chicagoland area.

Before founding db3 Broadband, Dan was the Midwest Regional Sales and Marketing manager for National Starch and Chemical Company, a division of ICI Specialty Chemicals. He progressed quickly through the corporate structure in the company through his discovery and development of new product lines, involvement in a company-wide Siebel implementation, and involvement in new Internet-based initiatives.  He also developed a new cohesive nationwide catalog, collateral marketing and website that were adopted by many other divisions of ICI Specialty Chemicals. Some of thisis still in use today.

Previously, Dan held sales and project management positions with several Chicago-area technical and industrial enterprises, developing a strong reputation for business development, customer satisfaction, and technology innovation. Concurrently, he co-owned and operated a three-location travel agency.

Dan earned a Bachelor of Science degree in finance from Northern Illinois University and an e-Business certification from the University of Chicago Graham School of Business.

Gary Beu is the firm’s managing director-People and Leadership Development. He is an accomplished human resources and operational executive with more than 35 years of global professional services experience.

Highlights

Gary Beu is an entrepreneurial leader with a proven track record of combining astute business sense with human resources expertise to solve organizational and operational issues.

Gary’s career spans all of the facets of human resources and operational management vital to a profession driven by talent and intellectual capital. He has earned respect as a leader and innovator in HR strategy, employee relations, compensation and benefits, performance management, recruitment and retention, career management, leadership development, regulatory matters, infrastructure and information systems, training, and diversity and inclusion.

Gary spent the majority of his career with Arthur Andersen, where he held a number of local, national and global human resources leadership roles, including global managing partner-Employee Matters; managing partner-US Partner Matters; and director-Human Resources for the Chicago office, Heartland market circle, and US central region. He also held several key operational roles, including leading a large consulting business unit, and served on several global advisory committees. He joined West Monroe Partners in September 2009 from Kirkland & Ellis, one of the world’s largest law firms, where he served as chief human resources officer for four years.

During his tenure as a human resources leader, both Arthur Andersen and Kirkland & Ellis were recognized for their people practices and career opportunities by organizations including FORTUNE®, Working Mother, the Human Rights Council, and Catalyst.

Gary earned a Bachelor of Science degree in business administration from Valparaiso University, where he continues to serve on the College of Business Administration National Advisory Council. He has been active in the Chicago community throughout his career, and is presently co-chairman of the board of the Midwest chapter of the U.S. Fund for UNICEF, as well a member of the Human Resources Advisory Committee for Chicago Scholars, a college preparatory program for high potential inner city youth. He also is a member of the Society for Human Resource Management and the Human Resource Management Association of Chicago.

George Bishop fait partie de l’équipe de direction chez West Monroe Partners. Il conçoit et optimise les solutions impliquant des normes scientifiques du travail.

Faits saillants

George a fondé la firme LxLi, qui s’est jointe à West Monroe Partners en 2006. Consultant depuis 19 ans dans le domaine des normes scientifiques de travail, il a eu l’occasion de régler des questions de mesures et de normes de travail, tant du côté des syndicats que du côté des employeurs, et s’est forgé une réputation de témoin expert appelé à comparaître en cas de litiges. Il applique également les principes du génie industriel au milieu de la distribution.

Son expérience comme consultant l’a propulsé dans de nombreux secteurs industriels : fabrication, distribution, commerce de détail et fourniture de produits.

George insiste sur la nécessité de former et d’informer pour venir à bout des résistances aux normes de travail mesurées. En tant que formateur certifié MOST®, il a enseigné les mesures et les méthodes scientifiques de travail au premier cycle. On lui doit de nombreux articles sur le sujet, dont un manuel sur le génie industriel.

Souvent invité à s’adresser à des conférences internationales, il jouit d’une réputation mondiale comme expert en conception de normes scientifiques du travail. George détient un baccalauréat en génie industriel de l’École Polytechnique de Montréal.

Tom Bolger is responsible for developing the company's Seattle office and enhancing its solutions for the financial services market. During his more than 12 years in financial services and consulting, Tom has led a number of complex, high-profile projects and has developed highly sought skills in operations management, solution development, relationship management, and alignment of technology with strategic objectives.

Highlights
Tom has a long-standing interest in building successful organizations. From the early days of his career as a consultant with Arthur Andersen to his substantial recent successes, such as driving Washington Mutual's award-winning online banking program, Tom has fostered a reputation for delivering results.

Before joining West Monroe Partners in 2005, Tom held several key positions with Washington Mutual, including business unit manager for the company's debit card business and vice president/manager for online banking. Washington Mutual is the third-largest debit card issuer in the United States, with more than 11 million customers.

Tom managed several very large programs for Washington Mutual, including the launch of company's online banking platform and the largest debit card conversion in U.S. banking history. Both of these initiatives involved teams of more than 300 people and budgets in excess of $50 million. This experience of managing vendor services not only honed his project and operational management skills; it enabled him to develop a finely tuned sense for providing consulting services in a way that is responsive to the needs and expectations of his clients.

Prior to joining Washington Mutual, Tom spent nine years as a consultant with Saltmine, a Seattle-based internet consulting firm, and with Arthur Andersen in Chicago. His consulting experience spanned multiple industries, including retail banking, merchant retailers, packaged product providers, and manufacturing.

As a member of Arthur Andersen's Strategic Technologies leadership team, Tom conceptualized and presented alternative strategic directions for the firm's Business Consulting practice. He also assisted in the creation of the firm's successful electronic commerce practice by developing whitepapers and presenting a business case to practice leaders across the country. While with Arthur Andersen, Tom managed major projects for a client roster that included Leo Burnett, Sara Lee, DuPont, and Underwriters Laboratories.

Tom earned Bachelor of Arts degrees in computer science and psychology from the University of Notre Dame. When he isn't working, he and his family enjoy the ample backpacking, mountain biking and snowboarding opportunities of the Pacific Northwest.

Tom Borchers is a senior manager in West Monroe Partners’ Technology Infrastructure practice. He has more than 10 years of experience equipping clients across a broad range of industries with the technology foundations necessary to advance their business goals.

Highlights

Tom Borchers applies IT strategy and information systems planning, technical infrastructure, and project/program management and budgeting expertise to assist chief information officers and other business and IT executives with critical initiatives. His clients cover a range of industries, including the real estate, retail, manufacturing, professional services, public services/government, healthcare, and not-for-profit sectors, as well as futures commission merchants.

Tom has deep experience in a wide array of infrastructure matters, including directory services and authentication, enterprise data centers, disaster recovery policies and procedures, change control processes, platform architecture, capacity planning, clustering and load balancing, email migration, managed services providers, and business case evaluation.

He has assisted a number of clients with transaction-related infrastructure solutions including carving out divisions from parent organizations, developing new internal IT environments to support standalone operations, and integrating entities into the acquiring organizations’ environments. In addition, he has led a variety of other major infrastructure initiatives, including modernizing a retail website hosting platform; developing an innovative, web-based document management solution for consumer markets; producing strategic cost reduction recommendations; a developing new data centers.

Prior to joining West Monroe Partners, Tom was a senior consultant in BearingPoint’s Technology Infrastructure & Integration practice and a consultant in Arthur Andersen’s Advanced Technology Group practice.

Tom holds a Bachelor of Science degree in mechanical engineering from the University of Notre Dame and is a Microsoft Certified Systems Engineer.

Nathalie Brunet est Gestionnaire Senior de la pratique de la chaîne d’approvisionnement au bureau de Montréal de West Monroe Partners. Elle possède plus de 23 années d’expérience en génie industriel, plus spécifiquement dans les domaines de la consultation et de l’optimisation des chaînes d’approvisionnement et dans l’utilisation des approches de gestion « Minceur »  (appelées aussi « Lean » en anglais) en Fabrication, Distribution, Administration et Soins de santé.

Nathalie Brunet est bien connue et respectée à titre d’innovatrice et d’entrepreneure dans le domaine de la gestion des opérations et des chaînes d’approvisionnement. Son expertise couvre la gestion de la performance de la chaîne d’approvisionnement, les systèmes de gestion et d’information, la ré-ingénierie des processus, la stratégie d’entreprise et la gestion du changement. Elle possède de plus une expertise poussée dans la gestion de programmes, la préparation de budgets et la gestion d’équipe.  Dans le cadre de sa carrière professionnelle, Nathalie a travaillé avec une gamme d’entreprises des secteurs de la fabrication, de la logistique, de la distribution, de la vente au détail, des services professionnels et des services sociaux et de santé.

Nathalie s’est jointe à West Monroe Partners en provenance du Groupe Brio!, une firme de consultants en génie industriel basée à Montréal qu’elle avait fondée en 2008. Elle créa le Groupe Brio! pour servir des clients tels Rona, Uniprix, Danone, DeSerres, MAAX et plusieurs autres. West Monroe Partners a acquis le Groupe Brio! en juin 2011.

Avant de fonder le Groupe Brio!, Nathalie était vice-présidente chez LxLi Québec Inc., une firme de consultant en génie industriel et en gestion de la main d’œuvre qui se fusionna avec West Monroe Partners en 2007. Auparavant, elle était Directeure en logistique chez Sobeys Québec Inc. et a également exercé plusieurs fonctions de planification à la Société de Transport de la Communauté Urbaine de Montréal. Elle a aussi été conférencière sur les chaînes d’approvisionnement, la logistique et la gestion des opérations pour Laval Technopole, une organisation de développement économique et à l’École de Technologie Supérieure, une université d’ingénierie, leader au Québec.

Reconnu comme un leader d'opinion sur les stratégies émergentes telles le flowcasting, la réponse efficace au consommateur (Efficient Consumer Response ou ECR) et la planification conjointe des réapprovisionnements (Collaborative Planning Forecasting Replenishment ou CPFR), Nathalie est une conférencière régulièrement invitée et est auteure ou co-auteure de plusieurs articles de magazines d’affaires. Elle participe également à une gamme d’associations professionnelles et civiques. Le Réseau des Femmes d’affaires du Québec l’a choisie comme une des finalistes pour le titre de « Femme d’affaires de l’année 2010, Compagnies comportant moins de 20 employés ».

Nathalie possède un diplôme en Génie Industriel de l’École Polytechnique de Montréal ainsi qu’un diplôme d’études supérieures de la même Université.

Perry Buffett is a director with West Monroe Partners specializing in change management and organizational design. He has more than 17 years of experience that spans organizational design and change, workforce enablement, strategic consulting, and learning.

Highlights

Perry Buffett is an accomplished organizational design and change management consulting with a strong track record for delivering results for Fortune 500 organizations across many industries, including communications, high technology, insurance, banking, manufacturing, retail, consumer products, government, healthcare, media and entertainment, restaurant and hospitality, and aerospace and defense. He has proven boardroom relevance by identifying value propositions, tracking business case results, working effectively with senior executives, and demonstrating breakthrough thinking.

Perry has developed deep project management skills essential to organizational change and effectiveness by applying smart financial practices, holding teams accountable, orchestrating rigorous planning/execution, and managing risks effectively. He has developed strong core competencies in areas that support organizational design and change management, including corporate strategy, leadership alignment, process design, performance metrics, talent management, teamwork and collaboration, knowledge management, and culture change.

Prior to joining West Monroe Partners, Perry was a senior associate with Booz & Company, a strategic management consulting company. He led strategic projects for clients’ chief executive officers and their direct reports, focusing on organizational design, change management, cost reduction, and leadership scope.

Previously, Perry created a new Change Management & Organizational Effectiveness practice for Slalom, a Chicago-based management consulting company that works with Fortune 500 clients. His work for clients in various industries focused on areas such as mission and vision facilitation, stakeholder leadership, organizational effectiveness, project sourcing effectiveness, communications, learning, and organizational design. Perry began his career with Accenture and progressed to the level of senior manager, where he led complex workforce transformations and served more than 25 Fortune 500 clients.

Perry earned a Bachelor of Arts degree in Psychology and Sociology from the University of Wisconsin-Madison and a Master of Arts degree in Organizational Behavior/Psychology from the Claremont Graduate School.

Philip Burrell is a senior manager in West Monroe Partners Labor Management Solutions practice. Philip has more than 14 years of experience helping international retailers and manufacturers improve their supply chain and retail operations. Philip is a proven leader with industrial engineering and project management expertise that designs and leads projects that integrate supply chain, logistics, and retail operations functions.

Highlights

Philip Burrell leads and drives projects that make retailers more efficient and effective in their retail and supply chain operations. He collaborates with external and internal partners to identify opportunities to provide value and efficiency.

Philip is an accomplished supply chain and retail operations consultant who applies a well-structured and analytical approach to assessing operations and providing strategic recommendations. By implementing these solutions, he helps his clients realize sustainable value as well as increase their efficiency.

Prior to joining West Monroe Partners in 2009, Philip was a senior project manager for Bath & Body Works retail operations group. He directed a team and ensured seamless execution of merchandise and non-merchandise flow and logistics activities that were implemented in-store by aligning, influencing, and managing cross-functional partnerships. He provided project management expertise and capability to appropriately plan for and execute these in-store initiatives, and he managed the multi-million dollar financial impact of logistics and field storage projects.

Philip spent his early career at Gap Inc. as a regional engineering manager in the Global Engineering Services group of the Logistics Division. He was responsible for the implementation of divisional initiatives in the company’s international distribution centers. He also assisted with development of a network capacity plan for the company’s operations in Canada, which resulted in the design and build out of a new distribution center.

Philip earned a Bachelors of Science degree in Industrial Engineering & Technology from the University of Dayton. He is a member of the Institute of Industrial Engineers and Council of Supply Chain Management Professionals.

Cory Chaplin is a senior architect and co-leader of West Monroe Partners’ Technology Integration practice, based in Chicago. He has 10 years of experience in IT architecture, application design and development, and large-scale project management.

Highlights

As a co-leader of West Monroe Partners Technology Integration practice, Cory Chaplin  is responsible for practice and team development, including market strategies, solution offerings, training and development, coordination with other technical and non-technical solutions, and ensuring that the practice maintains skills in evolving technologies.

Throughout his career, Cory has designed, built, and led custom application development projects using .NET, SQL Reporting Services, SQL Integration Services, and a variety of supporting technologies. He is well versed in n-tier application design and development, data concepts and implementation, and systems integration, as well as defining business process and functional requirements and translating those requirements into technical solutions.

He has led a number of large-scale custom application and integration projects across a variety of industries, with a particular focus on investor relations, deal management, reporting, and analytics solutions for private equity firms. He also has worked extensively with consumer products, financial services, and real estate clients.

Cory began his career in Arthur Andersen’s Business Consulting practice and became one of the early members of West Monroe Partners, joining the firm in 2002.

Cory holds a Bachelor of Science degree in Mechanical Engineering from the University of Illinois at Urbana-Champaign. He is a Microsoft Certified Professional.

Cindy De Armond is a director with West Monroe Partners and leader of the company’s national Insurance Industry practice. She has more than 24 years of experience in core insurance leadership and transformation.

Highlights

Cindy De Armond is an accomplished insurance industry executive and consultant, with comprehensive experience encompassing business and market strategy, core insurance application implementation, and business transformation. She has an exceptional track record for designing insurance solutions, implementing packaged solutions, and developing custom transformation solutions.

Cindy’s experience spans front and back office solutions, including core competencies in operations, policy administration, billing, underwriting and rating, IT strategy, business and IT transformation, customer relationship management, large-scale program management, application development and integration, and software package selection. She is skilled in building and retaining high-performance teams with the leadership, resources, and motivation to achieve goals.

Prior to joining West Monroe Partners, Cindy was an executive responsible for partner insurance strategy and transformation operations for IBM Business Consulting Services. In this capacity, she coordinated services to key accounts across the United States. She also led the Policy Administration Solution practice, which manages selection of insurance solution partners, and served as a subject matter experience for Personal & Commercial clients contemplating policy administration transformation initiatives.

Previously, Cindy held several executive roles with Zurich—Universal Underwriters Group, including director of business application architecture for automotive specialty markets. Here, she was responsible for the design and development of end-to-end policy processing operations—a business model transformation that supported a new strategic target market for the organization with new applications and submissions that are substantially higher than in the company’s traditional dealer model.

Tom Ewers is a director responsible for developing the company’s Seattle office and leading the Mergers & Acquisitions and Technology Integration practices on the west coast.

Highlights

Tom Ewers has more than 10 years of experience leading complex and diverse consulting and transaction projects. He has developed highly sought skills involving IT strategy and planning, application architecture, systems integration, strategic alignment of technology initiatives with business objectives, and customer relationship management, as well as the IT and operational aspects of corporate transactions.

Tom is an accomplished technology architect who combines customer relationship management, software engineering, business intelligence, industry, and operational experience to design solutions for driving operational efficiency, effectiveness, and IT cost reduction. Over the course of his career, he has worked with companies across a broad range of industries, including private equity, banking, business products and services, work zone and product safety, real estate, trade promotion management, and healthcare.

In particular, Tom has applied his cross-functional business and IT experience to help West Monroe Partners develop its specialty in IT and operational due diligence services for strategic and corporate buyers that are considering potential acquisitions. Altogether, he has served as an advisor for more than 30 potential transactions. He also has worked with a number of buyers and their target companies to perform post-acquisition technology integration and implementation.

Tom moved from Chicago to Seattle in 2007 with responsibility for expanding West Monroe Partners’ Mergers & Acquisitions and Integration practices. Since then, his practice leadership as a client relationship and engagement lead has involved oversight and delivery for most of the Seattle office’s private equity and technology integration projects.

He began his career with Arthur Andersen’s Business Consulting practice and later worked for BearingPoint, before becoming an early member of West Monroe Partners.

Tom holds a Bachelor of Science degree in Finance and Management Information Systems from Miami University in Oxford, Ohio.

Doug Fighter is a senior manager in West Monroe Partners’ Labor Management practice. Doug has more than 10 years of experience providing labor management and supply chain solutions to clients across several industries.

Highlights

Doug Fighter joined West Monroe Partners in 2006 and has played a key role in the growth of the firm’s Labor Management practice. He has served as the program manager for multiple clients, coordinating multi-site engineered labor standards and scheduling implementations that have helped his clients improve operations while at the same time lowering labor costs.

Doug’s clients span a variety of industries, including food service, retail and consumer products, automotive, and healthcare. Throughout all of his projects, Doug has helped clients successfully integrate technology solutions to enhance their business operations. He has experience with a wide range of warehouse management and labor management systems.

In addition to his client delivery responsibilities, Doug is the engineering lead supporting FLEXdlsTM, West Monroe Partners’ labor management system. In this role, Doug works with both internal and external clients, continually evaluating and ultimately enhancing FLEXdlsTM to support both the engineering and labor operations experience.

Prior to joining West Monroe Partners, Doug was a program manager for Cardinal Health, where he supported retail pharmacy operations. In this role, Doug worked closely with business unit leaders to understand their operational and strategic initiatives in order and to define technology solutions that supported their defined goals.

Doug holds a Bachelor of Science degree in Industrial & Systems Engineering from The Ohio State University.

Dean Fischer est président de West Monroe Partners, dont il fut l’un des cofondateurs en avril 2002.

West Monroe Partners a d’abord regroupé des professionnels, surtout issus de la firme Arthur Andersen, dont la force et l’expertise consistait à concevoir et à livrer des solutions commerciales et technologiques pour faciliter des stratégies de réussite. De nos jours, selon Dean, les organisations sont à la recherche d’un partenariat d’un certain type .Elles veulent des gens qui ont une compréhension en profondeur de leurs problèmes et de leurs possibilités et qui sont en mesure de les seconder aussi bien au plan des affaires qu’au plan de la technologie. Depuis plus de 26 ans, Dean apporte des solutions rapides, économiques et efficaces à des clients qui veulent accroître leurs revenus, réduire leurs coûts d’exploitation, améliorer et multiplier les relations avec leurs clients et leurs fournisseurs, ou qui sont à l’affût de nouvelles solutions technologiques.

La carrière de Dean chez Arthur Andersen a débuté du côté des finances et de la comptabilité. Avec le temps, il s’est joint à des groupes de consultation technique chargés de conseiller les clients dans divers domaines : stratégie d’affaires, architecture et conception technologique, changements et améliorations des processus opérationnels, applications technologiques, opérations commerciales. Il fut l’associé chargé de développer et d’incuber les nouveaux services internationaux. Après avoir quitté Anderson en 2000, il a dirigé une entreprise de services d’aide à la programmation qui s’occupait de mettre au point et de distribuer des logiciels et des services assurant l’intégration interentreprises. Les produits et services de cette entreprise ont permis d’instaurer des relations complètement différentes entre les fournisseurs et les clients d’un bout à l’autre de la chaîne de valeur.

«Polyvalence» est le mot qui décrit le mieux ce consultant, dont les compétences et l’expérience englobent la comptabilité et la finance, les questions juridiques, les techniques d’exploitation et les technologies émergentes. Il a de surcroît la réputation d’être un dirigeant créatif, dynamique et coopératif.

Faits saillants

Chez Arthur Andersen, Dean a travaillé au service de l’audit et de l’assurance des états financiers, surtout pour de grandes entreprises manufacturières. Il a été à l’époque l’associé d’audit de la Brunswick Corporation pour ses activités en défense aérospatiale, et le vérificateur et l’expert en réglementation de nombreux clients dont GTE, Zenith et Sprint É.-U.

Sa formation et son expérience comptable et financière l’amenèrent à collaborer au démarrage du service de consultation juridique où il allait aider les clients à régler des litiges commerciaux de toutes sortes impliquant des poursuites en dommages et autres. Il participa étroitement à la formation d’un autre service d’Anderson, la consultation en marchés publics, où il devint un phare national, capable d’éclairer les questions extrêmement complexes liées aux coûts, aux prix et à la réglementation régissant les achats à grande échelle du gouvernement fédéral. Pendant la même période, Dean a rempli de nombreux mandats de consultation en marchés publics chez Motorola inc., Brunswick Corporation, US Sprint et une foule d’industries comme les alliages métalliques, la dépollution et l’assainissement de l’environnement, la fabrication, l’ingénierie, l’aérospatiale et la recherche technologique.

Tout cela amena Dean à travailler étroitement avec plusieurs cabinets d’avocats à Washington, dont Steptoe & Johnson; Seyfarth, Shaw, Fairweather & Geraldson et Arnold & Porter. Il fut en mesure de conseiller ses clients à l’occasion de conflits internationaux en matière de fiscalité (article 482) et de procès antitrust où il comparut en tant qu’expert-comptable.

Son expérience dans l’arène des approvisionnements de l’État fut l’occasion de ses premiers contacts avec le monde complexe de l’informatique et de la technologie, vers la fin des années 1980. Il a été à la tête d’une équipe conjointe Sprint-Anderson de quelque 120 personnes qui négocia et arracha à la concurrence pour le compte de Sprint le contrat FTS 2000 des télécommunications du gouvernement fédéral. La rédaction de cette soumission impliquait la conception de A à Z et la tarification d’une infrastructure avant-gardiste pour le marché des télécommunications, capable de supporter des services de phonie-données, de flux vidéo, de commutation par paquets et de RNIS – une nouveauté pour l’époque – en vue d’un contrat de dix ans avec le gouvernement fédéral.

Chez Andersen, Dean se vit bientôt confier la responsabilité de ces différents services de consultation, qui connurent un essor impressionnant sous sa direction, passant de 200 employés à plus de 600 en 1995. De fin-80 à 1995, il continua de s’occuper activement des services de systèmes et de technologies pour le compte d’Arthur Andersen et d’Andersen Consulting (Accenture) jusqu’à ce qu’il se consacre à plein temps à l’incubation d’un autre service de consultation d’Arthur Andersen, celui des technologies de pointe. Pendant les quatre années suivantes, en plus de diriger cette division d’Andersen pour le centre des États-Unis – qui compta bientôt 200 employés –, Dean continua de travailler avec l’associé directeur du service d’experts-conseils d’Andersen à l’international à mettre de nouveaux projets sur pied et à dispenser de la consultation en matière de technologie et d’Internet.

Fin-2000, Dean s’est joint à EC Outlook, un chef de file parmi les fournisseurs de services et de technologies intégrées pour le commerce interentreprises. Financée par Venrock, la division de capital à risque de la famille Rockefeller, EC Outlook constituait son investissement majeur à l’époque. Dean y était chargé de veiller aux opérations du bureau de Columbus (Ohio), siège de presque toutes les activités depuis la conception des logiciels jusqu’au service à la clientèle, en passant par l’exploitation, les ventes et la formation d’alliances stratégiques. EC Outlook a connu un énorme succès pendant cette période, réussissant à décrocher des clients de l’envergure de Bristol Myers Squibb, BASF, DuPont, Panasonic, CIBA, Sun Microsystems et la division des opérations commerciales en gaz naturel chez Enron, Enron Online. 

Casey Foss is director of marketing for West Monroe Partners. She works with office, solution, and industry practice leads to establish effective marketing strategies; plan integrated, multi-channel marketing programs; and execute programs that generate new business leads.

Highlights

As director of marketing, Casey Foss oversees all external-facing marketing programs, including programs to build brand awareness, drive new business, and strengthen existing client relationships. She is responsible for harmonizing West Monroe Partners’ brand across the company’s six United States and Canadian offices, and she works with practice leaders to build brand recognition among their target audiences while establishing consistent, integrated messages across national practice areas.

Casey leads the Marketing team’s efforts to innovate and leverage new channels to strengthen brand presence and increase recruiting and business leads. This includes pairing online channels such as the company’s Internet site, Twitter accounts, and facebook and Linkedin presences with more traditional and proven channels for the professional services sector, such as trade shows, hosted events, webinars, and business development campaigns.

Casey’s career spans all of the facets of marketing, a mix that is required to effectively build a brand and drive business in the professional services sector. She joined West Monroe Partners from Discover Card, where she was a member of the Customer Contact Strategy team and responsible for determining the appropriate messages for card members by channel and redesigning the company’s home-grown customer relationship management system to focus on business functionality—allowing Discover Card to influence card member experience from the beginning of the relationship.

Previously, Casey worked for the Chicago Tribune, helping the organization evaluate and optimize its “New Mover” acquisition programs. She also worked for Publicis Dialog, a Chicago-based public relations firm, where she created new product launch campaigns that increased brand awareness and product trial among target audiences, as well as planned New York media events for more than 75 magazine editors and developed comprehensive press materials.

Casey earned a Bachelor of Science degree in Mass Communication from Boston University and a Master of Science in Integrated Marketing Communication from Northwestern’s Medill School of Journalism. She is a member of the Chicago chapter of the American Marketing Association and Young Professionals Association and an active supporter of the Pancreatic Cancer Action Network.

Scott Fuzer is a results-driven IT professional, accomplished in developing solutions, delivering complex programs, and managing both teams and executive-level relationships. He has extensive experience in IT operations, IT asset and service management, program management, systems analysis, systems design and implementation, process design, and organizational and cultural change. He is applying this experience to develop and lead West Monroe Partners’ IT asset management practice.

Scott joined West Monroe Partners in 2009 from IT management consulting firm Five9 Technologies, where he was a vice president and leader of the IT asset management practice, as well as a member of the executive leadership team. With Five9 Technologies, he led and participated in global projects to implement IT strategic services and IT service management initiatives, conducted IT assessments, and was responsible for implementing infrastructure technologies. His clients covered a range of industries, including automotive, manufacturing, transportation, healthcare, and financial services organizations.

Prior to joining Five9, Scott was the enterprise operations manager for VW Credit, Inc. He designed, implemented, and was accountable for the organization’s service desk, network operations center, desktop support, Windows server support, and infrastructure support, as well as for implementation strategy and deployment of ITIL service support processes. He also designed the organization’s IT asset lifecycle management program for all IT hardware and software assets. He also was a system administrator and IT asset manager for SPS Payment Systems.

Scott earned a Bachelor of Arts degree from the University of Wisconsin Milwaukee. He is a member of Helpdesk Institute (HDI), IT Service Management Forum (ITSMF), International Association of IT Asset Managers (IAITAM), and International Business Software Managers Association (IBSMA). He also is a Certified ITIL Manager.

Mazen Ghalayini delivers customer-facing and mission critical solutions with a strong-emphasis on managing budgets and deadlines.  In addition to designing and delivering solutions, he is responsible for quality assurance within the Customer Solutions practice, including the creation and use of best practice methodologies, tools and templates within the practice area.

Mazen has worked with clients across a range of industries, including healthcare, not-for-profit, travel and hospitality, retail, telecommunications, and professional services organizations. He applies deep technical competencies in large-scale program management, organizational change management, custom application development, package software implementation, data conversion, and systems integration. 

Mazen is a creative and collaborative leader who excels at empowering teams to exceed their performance goals. He has led the program management office (PMO) for a multi-year, $30M business transformation program for one of the nation’s largest dental insurance providers that involved a combined team of 150+ consultants, client resources and off-shore developers. In this capacity, he directed teams charged with developing standardized business processes across the enterprise, implementing a new claims processing system, customizing the claims system to meet the business needs, interfacing the new claims system with dozens of other internal systems, converting claims data from two legacy systems, and managing the impact of internal and external organizational change.

He also has led complex customer relationship management, custom application development, application integration, system testing, sales force effectiveness, software selection, and change management programs.

Before joining West Monroe Partners, Mazen worked with AT&T Business as a client business manager, where he was responsible for managing senior client relationships, as well as supporting teams across functional areas of the organization.

Mazen received his Bachelor of Science degree in electrical engineering from the University of Illinois at Urbana-Champaign and is currently pursuing his MBA at DePaul University.

Daniel Hartnett is a director with West Monroe Partners, where he specializes in finance transformation. He has more than 15 years of consulting and industry experience, with a strong track record for client service and project delivery.

Highlights

Daniel Hartnett is an experienced management consultant with expertise in strategic management, practice leadership, business development, service development, and project execution and delivery. He combines deep business understanding with strong technology experience to enable results and transform both operations and organizational culture to support strategic imperatives.

Daniel’s finance competencies include process re-engineering, strategic planning, financial management, enterprise resource planning, and business analytics. He has worked with clients across a range of industries, including high technology, manufacturing, consumer goods, utilities, and government.

Prior to joining West Monroe Partners, Daniel was a managing director with Jefferson Wells, a management consulting fire that serves mid-sized and large companies for finance, audit, and tax solutions. In this capacity, he directed strong growth in non-S-OX (Sarbanes-Oxley) revenues, led the largest project in the firm’s history, and received several internal awards for client service and delivery excellence. Previously, he held executive roles with Computer Sciences Corporation and Kraft Foods. He began his career as an accountant with KPMG Peat Marwick.

Daniel earned a Bachelor of Science degree in Accounting and a Bachelor of Arts degree in Economics from Illinois State University and participated in the Leadership Development Program of Northwestern University’s Kellogg School of Management.

Will Hinde is a Director in the firm’s Healthcare practice and primarily focuses on Managed Care & Health Insurance organizations. Will has more than 13 years of experience in management and technology consulting and is currently responsible for strategy and delivery for our healthcare insurance clients.

Highlights

Will is an accomplished healthcare consultant and industry expert with extensive experience across multiple IT disciplines including business and IT strategy formation, systems integration and consolidation, and enterprise architecture. In addition, Will is a seasoned veteran in the stewardship of large scale business transformations that accompany significant shifts in technology utilization or deployment. He has worked with his clients in the areas of process re-engineering and optimization, knowledge management, organizational change, application consolidation, health plan and benefit strategy, and administrative simplification. Will is currently responsible for healthcare insurance practice strategy and management, solution development, client service, and business development.

Throughout his career Will has worked with healthcare and life science organizations seeking to develop, maintain, and enable their business goals via technology solutions. Will has applied his knowledge and experience to the development of industry-focused solutions that use informatics, application enhancement, business and solution architecture, and process modeling to drive organizational profitability and growth. From leading large teams (200+) to crafting innovative approaches and solutions, Will’s experience has enabled him to make a quick and significant impact with his clients.

Will joined West Monroe Partners from Diamond Management and Technology Consultants (purchase by PwC in 2010). As a Manager in Diamond’s Healthcare and Life Science vertical he led cross-functional teams to deliver business and technical strategies on topics such as benefits, claims, architecture, mergers/acquisitions, and portfolio management.

Will earned a Bachelor of Science in Pre-Medicine/Biology from Baylor University and is an active member in AHIP and HiMSS.

Kyle Hutchins is the Director of Customer Experience at West Monroe Partners’ Seattle office. He believes a well-executed customer experience strategy is paramount to market differentiation – ultimately leading to higher customer loyalty and profitability. He has 12 years of experience in the consulting, advising in agency, strategy and IT capacities across diverse industries.

Highlights

Partnering with senior executives, Kyle has a track record of “in-market” results for world class brands that reshaped their business. Kyle knows that only through the managed confluence of committed leadership, customer insight, compelling brand values and employee engagement can great customer experience be achieved. He has researched, designed and implemented transformative studies for market leading companies on pricing strategy, product placement and customer service.

A fluent mediator, Kyle is able to balance and rationalize the often conflicting priorities amongst sales, marketing, IT, service and product development. He has proven expertise in consumer oriented businesses – banking, telecommunications, insurance, retail, consumer packaged goods, and has built sustainable customer experience committees and governance programs within Fortune 500 organizations.

Before joining West Monroe Partners in 2010, Kyle held the title of Partner, Director of Strategy at Ascentium. During his time at Ascentium, he crafted and implemented comprehensive customer experience plans that integrate brand, user experience and technology to achieve consistent customer interaction across channels (web, mobile, retail, call center, kiosk); architected paid search, viral campaigns and social applications for clients to burgeon brand awareness and conversions; managed commerce solutions; and led strategic acquisition planning efforts.

Kyle earned a degree in Business Administration at the University of Washington in Seattle, received post graduate accreditation in Strategic Marketing from the University of Chicago and studied internationally at Université Paris Sorbonne. In his spare time, Kyle performs volunteer work at NPower, a nonprofit consulting agency.

Tom Hulsebosch is responsible for developing and leading the firm’s Energy & Utilities practice. He is a 20-year veteran of the wireless telecommunication industry with extensive experience creating and delivering solutions for enterprises, public safety agencies, and service providers.

Highlights
Tom’s unique blend of experience includes solution engineering, product definition and development, business development, product distribution, marketing, and sales. He is responsible for developing West Monroe Partners’ energy and utility industry strategy and offerings. These include Smart Grid solutions such as Advanced Metering Infrastructure, Smart Meters, utility grade IP backhaul solutions, and the IT systems tying together the Smart Grid Technologies and the utilities business processes.

Tom joined West Monroe Partners in 2008 from Strategy 2 Solution, LLC, a wireless solutions consulting firm of which he was president and founder. He led Strategy 2 Solution’s consulting practice, which focused on developing executable and sustainable wireless network solutions for municipalities, utilities, corporations, and service providers, as well as creating product strategies and sales distribution solutions for equipment vendors.

Prior to starting Strategy 2 Solution, Tom was the vice president of municipal network sales for EarthLink Municipal Networks, a division of EarthLink focused on private-public use of broadband networks. His responsibilities included developing relationships and sales agreements with municipalities, enterprises, and universities for using a common wireless infrastructure to deliver their diverse applications.

He also spent 19 years with Motorola, with responsibilities that ranged from development engineering and product management in the cellular infrastructure division to business development in the Internet Software and Content Group to leading Motorola’s sales, marketing, and strategy efforts for their Canopy Broadband Portfolio of Products. The wireless broadband portfolio, for which he was senior director of Canopy sales and marketing, served the fixed and mobile broadband needs of public safety, utility, enterprise, education, and service provider customers.

Tom earned a bachelor’s degree in electrical engineering from Marquette University and a master’s degree in electrical engineering from the Illinois Institute of Technology. He has been granted four patents.

Holly Kay est la directrice des finances de l’entreprise en plus de travailler avec les dirigeants des différents bureaux et différentes pratiques afin d’encourager la croissance à venir.

Faits saillants

En tant que directrice des finances, Holly supervise la production des états financiers consolidés de West Monroe. De plus, elle est responsable de l’intégration et du soutien des cinq bureaux de l’entreprise, en plus d’aider les dirigeants des lignes de solution à faire progresser la croissance de l’entreprise.

Holly s’est jointe à West Monroe après un passage chez American Capital Strategies, où elle effectuait la revue diligente des finances pour les acquisitions potentielles. Elle offrait aussi la surveillance continue et l’évaluation du portefeuille des entreprises appartenant à la société.

Avant d’être chez American Capital Strategies, Holly était directrice des services transactionnels chez KPMG, où elle était experte-conseil financière pour les investisseurs se concentrant sur les services professionnels et les fabricants de taille moyenne. Elle se concentrait principalement sur la revue diligente financière et opérationnelle détaillée afin d’identifier les inducteurs de valeur clés, les enjeux transactionnels et les occasions post-acquisition, en plus d’évaluer la durabilité des profits. Holly a amorcé sa carrière chez Arthur Andersen à Milwaukee, où elle effectuait l’audit des déclarations financières historiques des entreprises publiques et privées.

Les anciens clients d’Holly regroupent First Reserve Corporation, Falconhead Capital, Graham Partners, et Hilco Capital. Par ailleurs, pendant son séjour chez Arthur Andersen, elle était responsable des audits de services et des audits indépendants sur le terrain pour des entreprises comme SC Johnson Wax; Kohler, Inc.; Manpower, Inc.; Milwaukee Bucks, Inc.; et Zilber Ltd.

Holly est diplômée de l’University of Wisconsin de Milwaukee, où elle a obtenu un B.A. en Comptabilité avec grande distinction.

Tom Kerestes is a member of the Energy & Utilities practice of West Monroe Partners. He has more than 33 years of experience, including 25 years in a variety of technical and managerial positions for Xcel Energy (formerly Northern States Power).

Highlights

Tom Kerestes applies significant experience IT strategy and planning, transmission and distribution best practices, NERC compliance, large-scale program management, business process optimization, and enterprise resource planning to help West Monroe Partners’ Energy & Utilities clients address key operational goals—particularly in the area of Smart Grid design and planning.

Most recently, Tom has worked with a number of utilities to develop winning Department of Energy Smart Grid Investment Grant (SGIG) proposals—attracting funding that will provide 50-percent matching for investments in programs that allow two-way communication between utilities and their customers and automate the electric distribution system.

Through the development of sound business cases and use of proven project management approaches, he led a variety of electric and gas utility projects that delivered significant cost reductions and returns on investment. He also has significant experience in implementation of balanced scorecards, ISO 9000:2001 certification, distribution planning, and international consulting.

With Xcel Energy, Tom developed significant hands-on transmission and distribution experience by managing crews, directing systems operations/dispatch, and managing distribution engineering. He later served as chief information officer for the company’s Wisconsin/Michigan service territory. After leaving Xcel Energy, Tom became a principal consultant in a private consulting firm for seven years, eventually directing the Electric & Gas Energy Practice before joining West Monroe Partners as a senior consulting partner. 

Tom earned a Bachelor of Science degree in electrical engineering power systems from the University of Minnesota and a Master of Business Administration Management degree from the University of Wisconsin. He received certification in risk assessment methodology for transmission and dams from Sandia National Laboratory. In addition, he is a member of the Institute of Electrical and Electronic Engineers and a Registered Professional Engineer.

Bob Landgren is a director in West Monroe Partners’ Enterprise Solutions practice in Chicago. He is a multi-dimensional business leader with more than 20 years of proven strategic and tactical versatility in technology-related consulting, consulting management, and business operations.

Highlights

Bob Landgren is a skilled leader and manager with demonstrated performance and results in program management, enterprise architecture, organizational planning, Service Oriented Architecture (SOA) and development, business and budget planning, and change management. Over the course of his career, he has worked with organizations in an array of industries, including healthcare, discrete and process manufacturing, pharmaceuticals, chemicals, home building, and airlines and aerospace.

Bob joined West Monroe Partners from Rolta/TUSC—Whittmanhart Consulting in Chicago, where he was a vice president and engagement partner responsible for sales and delivery of large-scale technology and strategy solutions, such as a data management/consolidation initiative, turnaround of a distressed enterprise resource planning (ERP) program, and development and implementation of a corporate-wide planning and forecasting application.

Previously, he was managing director of the Chicago office of Jefferson Wells, Inc. He also has held executive roles with other consulting organizations, including Strategem, Inc., in Milwaukee; Axel-Lloyd & Associates, Inc., of which he was president and founding partner; divine Incorporated; and Whittman-Hart/marchFIRST. He began his career in roles with Packaging Corporation of America (a Tenneco company) and the Entrepreneurial Services Group of Arthur Young.

Bob earned a Bachelor of Business Administration degree from University of Wisconsin-Eau Claire and has participated in Executive Programs through the Kellogg School of Management at Northwestern University.

Greg Layok is a director with West Monroe Partners and a leader in the company’s Technology Integration practice. He has more than 15 years of consulting experience focused on technology strategy, operational improvement and system development.

Highlights
An experienced advisor to senior executives, Greg Layok has a well-established track record as a strategic thinker and decision maker able to assess business opportunity and align organizations in order to maximize results. He has delivered successful technology solutions across a broad range of platforms and architectures for a variety of clients, including FORTUNE ® 1000 companies in the financial services, retail, high tech, healthcare, and manufacturing industries.

Greg is a respected business leader and team builder, with experience in recruiting, retaining, managing, and mentoring exceptional performers. He has held leadership positions responsible for hundreds of employees, and he has played a key role in defining and implementing organizational strategy throughout his career. As a leader in West Monroe Partners’ Technology Integration practice, Greg works with clients to align their technology and business strategies, improve their IT operations, and adopt innovative technologies and processes to improve business results.

Prior to joining West Monroe Partners in 2009, Greg was a senior director with UST Global, an IT services and solutions provider specializing in end-to-end IT solutions leveraging offshore capabilities. He also spent six years with ThoughtWorks, a global IT consultancy that specializes in delivering custom applications and helping organizations drive agility. There, he was the managing director for North America and a member of the firm’s global management team.

Previously, Greg was a client partner and technical architect for Viant, where he worked with start-up enterprises and focused on implementing customer acquisition and retention strategies and e-business operating models for clients in the retail and financial services industries. Greg also worked as an independent consultant to a Fortune 1000 chief financial officer in Southeast Asia, advising on technology strategy and planning and developing business intelligence strategies. Greg began his career as a consultant for Andersen Consulting.

Greg is a summa cum laude graduate of the University of Colorado, Boulder, with a Bachelor of Arts degree in economics.

John Leatherwood is a senior principal in West Monroe Partners’ Energy & Utilities practice, based in Seattle. He is a seasoned utility industry executive and consultant with more than 20 years of experience.

Highlights

John Leatherwood has extensive experience in consulting, project management, requirements analysis, and solution architecting for public and private sector utilities in the United States and globally. He is a strong leader and accomplished problem solver with demonstrated capabilities for developing solutions that achieve project objectives/goals.

John joined West Monroe Partners from Accent Business Services, Inc., in Vancouver, Washington, where he was a senior consultant and manager responsible for leading development of strategic planning, business process analysis/mapping, business case justification, and facilitation of software, hardware, and services procurement for various public and private utilities. Solutions experience spans customer care, operations, materials/asset management, finance, human resources, smart metering/grid, meter data management, and other support functions. Previously, he was a project manager for the City of Vancouver (Washington), where he led two parallel/phased projects to complete implementation of utility customer information and asset management systems.

In addition, John has held other executive and consultant roles, including project director for Peace Software (Honolulu, Hawaii), technology project manager for a PeopleSoft/CIS implementation for the City of Sacramento, CRM solution architect for IBM Global Services (Beaverton, Oregon), project director for SPL WorldGroup (San Francisco), and project manager and application architect for Severn Trent Systems (Houston). He began his career as a product development manager/systems analyst for National FSI and then a project manager and applications architect for Price Waterhouse, both in Dallas.

John earned a Bachelor of Arts degree in Business Administration from the University of Texas. He also has participated in various methodology and quality management professional development courses and project management certification training.

Yves Leclerc se spécialise en matière de chaîne d’approvisionnement et de technologies de l’information. Yves opère la restructuration des activités en vue de créer de la valeur actionnariale et implante des solutions pour optimiser la chaîne d’approvisionnement. Il a consacré sa carrière à seconder des clients dans leurs stratégies, leurs procédés et leurs technologies en matière de chaîne d’approvisionnement de manière à devancer la concurrence.

Avant de se joindre à West Monroe, Yves a été directeur du centre des compétences en technologie de la chaîne d’approvisionnement et associé chez Arthur Andersen, vice-président des solutions pour la chaîne d’approvisionnement chez Experio experts-conseils (aujourd’hui propriété de Hitachi) et associé à une boutique de consultation spécialisée en solutions pour la chaîne d’approvisionnement.

Yves a géré des initiatives dans des entreprises moyennes et Global 1000 comme Bombardier, Bell Canada Entreprises, Learjet, Volvo, L'Oréal, Sara Lee, Lucent Technologies, Embratel, Del Monte, Provigo, Sonepar, le Field Museum, Sun Microsystems, et i2 technologies.

Il possède une connaissance approfondie des technologies de l’information pour tout ce qui concerne la chaîne d’approvisionnement, et en particulier la visibilité en temps réel de l’approvisionnement étendu pour faciliter l’inventaire, les prévisions et les commandes. Ces technologies englobent le commerce électronique, le commerce collaboratif, la radiofréquence, le codage à barres, l’identification par radiofréquence, la collecte de données en temps réel et les outils d’aide à la décision.

Faits saillants
Approvisionnement stratégique et implantation de la visibilité des stocks.
Yves a effectué, pour un important fabricant de systèmes dans le domaine des télécommunications, une évaluation stratégique et une implémentation technique visant surtout l’amélioration du cycle d’exploitation, la réduction des excédents d’inventaire, et l’amélioration de la productivité grâce à la visibilité des stocks et l’implantation d’un meilleur processus de logistique inverse. Il en est résulté une synchronisation des composantes avec une économie potentielle de plus de 800 millions de dollars.

Approvisionnement stratégique et création de valeur actionnariale.
Pour un important fournisseur de services en télécommunications, Yves a dirigé l’équipe multidisciplinaire qui s’est occupée d’évaluer les points faibles de la chaîne d’approvisionnement, de définir une stratégie sur trois ans et de créer un plan d’action permettant d’assurer la synchronisation et la collaboration d’un bout à l’autre de la chaîne en devenant la « tour de contrôle » du flot de matériel et d’information. De cette manière, on s’assurait que le bon matériel se trouverait au bon endroit au bon moment, en parfaite condition et au coût total le plus avantageux.

On a évalué que cette stratégie permettait d’augmenter le EBITDA de 450 millions en trois ans, de réduire les dépenses en immobilisations de 520 millions sur trois ans, de réaliser des économies de 440 millions dès la première année, d’augmenter la valeur actionnariale de 2 milliards et de hausser le prix de l’action en bourse d’environ 2,40 $ sur trois ans.

Évaluation de la chaîne d’approvisionnement et définition d’une stratégie.
Pour une entreprise de biopharmacie en pleine expansion dont les activités s’étendent au Canada, en Italie et en Chine, Yves a dirigé une équipe d’experts pour examiner la chaîne d’approvisionnement de bout en bout et proposer une feuille de route réaliste fondée sur la valeur, avec des possibilités d’amélioration à court et à long terme (création de valeur, par exemple). Cette feuille de route a été ajustée à la stratégie globale de l’entreprise et à ses objectifs tactiques.

Identification et sélection d’une technologie (radiofréquence ou code à barres) et définition d’un plan de mise en œuvre.
Pour un musée prestigieux, Yves a dirigé une équipe chargée de déterminer l’importance du repérage et du suivi de ses collections de spécimens et d’artéfacts en plus de ses biens immobiliers. Le projet a permis à l’équipe de se familiariser avec les contraintes et les caractéristiques uniques d’un environnement muséal. Une démonstration de faisabilité a aidé à minimiser les risques et l’investissement du musée tout en lui procurant plusieurs avantages. D’une part, celui, pour l’équipe du musée, de mieux comprendre les technologies qui existent dans le domaine de l’identification automatique et de la capture de données, et d’avoir en main une feuille de route pour leur déploiement. D’autre part, cette façon de faire a permis de limiter le passif financier du musée.

Restructuration des processus pour le traitement des commandes et intégration d’une solution de gestion d’entrepôtPour un distributeur national de produits de quincaillerie, Yves a dirigé l’équipe chargée de sélectionner et d’implémenter un système de gestion d’entrepôt. Ce système devait soutenir la nouvelle direction stratégique de l’entreprise. Une attention spéciale a été accordée à la gestion du changement et à l’implantation des nouvelles technologies.

Intégration d’un système de gestion de ventes.
Pour un distributeur national de produits de quincaillerie, Yves a dirigé l’équipe chargée de mettre au point un outil de vente pour les revendeurs du groupe. Cet outil devait prévoir la prise des commandes, la gestion du stock, la gestion des articles de promotion et la réception au magasin.

Examen de la technologie et sélection d’un système de gestion d’entrepôt.
En tant qu’expert technique, Yves a fait partie d’une étude stratégique visant l’adoption de nouvelles technologies de facilitation à grande échelle (20 000 transactions par jour). Il a aussi participé à la sélection d’un système de traitement des commandes pour automatiser un entrepôt de 650 000 pieds carrés.

Sélection d’un système d’optimisation de la chaîne d’approvisionnement.
À titre de conseiller pour un fournisseur national d’accessoires de plomberie-chauffage, Yves a fait partie de l’équipe du client chargée de choisir et de justifier une solution logicielle pour optimiser la chaîne d’approvisionnement devant servir de support à toutes les opérations de l’entreprise. La solution devait en outre accommoder des sites et des entreprises multiples.

Analyse et optimisation des activités de distribution.
À titre de gestionnaire de projet pour un distributeur de pièces d’autobus, Yves a procédé à un examen en profondeur de toutes les opérations de la chaîne d’approvisionnement afin d’y apporter des améliorations. Il a participé à la restructuration des activités, au choix d’un système de gestion d’entrepôt et à l’implantation de la solution pour approvisionner les chaînes de montage et le service des pièces de rechange.

Chris Lemme is a senior architect in the firm’s Technology Integration practice. He has more than 20 years of experience in architecture design, systems integration, and custom application development.

Highlights

Chris Lemme has extensive experience helping firms develop business opportunities through the efficient and innovative application of custom software solutions. Chris has delivered effective solutions for companies in the financial services, trading, and software services industries.

As a senior architect with West Monroe Partners, Chris is responsible for developing integration strategies for clients such as municipalities that are employing smart grid technologies and strategies. Working with the firm’s Energy & Utilities practice, Chris has designed an Enterprise Service Bus to integrate the 10-12 sub-systems that comprise a smart grid implementation.

Prior to joining West Monroe Partners, Chris led several mid-sized development teams in the design and building of complex distributed systems in the trading industry. In addition, Chris advocates Agile software development strategies and is experienced with improving all aspects software development.

Chris has experience in many development languages, platforms, and databases, particularly the .NET technologies. He is well versed in data concepts, business process analysis, and emerging technologies such as cloud computing.

Chris holds a Bachelor of Science degree in Systems Engineering from the University of Arizona.

Michael Manske is a senior architect in West Monroe Partners’ Infrastructure Solutions practice. He has more than 10 years of consulting and corporate experience delivering an array of technology solutions to address transform operations and enhance performance.

Highlights

With a focus on network design and security, Michael Manske plays a critical role in West Monroe Partners’ networking projects, ensuring successful solution implementation. He works with a wide array of clients to design and implement networking hardware and software, security, voice over Internet protocol (VoIP), and client/server software solutions. He has led, configured, and implemented several large network upgrade projects, applying deep expertise and skills in network assessments, architecture, security, implementation, and troubleshooting.

Michael’s clients include companies in the manufacturing, capital markets and trading, banking, and electric utility industries, including extensive experience with smart grid programs. He completed cyber security plans, as required by the U.S. Department of Energy (DOE), for more than 10 American Recovery and Reinvestment Act grantees. He also has well-honed skills in project and program management; data center design, development, migration, and relocation; disaster recovery; wireless design; and infrastructure transition during mergers, acquisitions, and divestures.

Prior to joining West Monroe, Michael was responsible for supporting a global data telecommunication network for a Fortune 100 company.

Michael earned a Bachelor of Science degree in Computer and Information Systems Technology with a concentration in Telecommunications and Networking from Purdue University. He also has earned several certifications, including Cisco Certified Security Professional (CCSP), Cisco Certified Network Professional (CCNP), and Cisco Certified Network Associate (CCNA). He has authored several papers and presentations on NERC/CIP-compliant smart grid IP communications.

Jerin May is a senior manager at West Monroe Partners, responsible for developing the company’s Technology Infrastructure practice on the west coast. He delivers a wide range of consulting services covering IT and business objectives, including solutions that improve operational efficiency, reduce the technology footprint, improve performance, and manage costs.

Highlights
Jerin May joined West Monroe Partners in 2006 and, as an early participant in the Seattle office, he has helped foster the firm’s growth and expansion to the west coast. Experienced in leading complex and diverse business and technology projects, he has developed highly sought skills in IT strategy and planning, aligning technology projects with business objectives, as well as implementing infrastructure and process to improve operations and maintain competitive advantage. Jerin has served clients from a variety of industries including financial services, manufacturing, real estate, high tech, media and publishing, and entertainment.

Prior to joining West Monroe Partners, Jerin worked for a real estate company as the director of technology. As a member of the executive team, Jerin was responsible for leading a department focused on implementing technology and integrated systems that maintained a competitive edge. As the technology leader for a diverse commercial and residential real estate organization and operator of several ski resorts, Jerin was responsible for meeting the demands of multiple technology environments with unique business requirements.

Jerin obtained a Bachelor of Arts degree in Management Information Systems from Washington State University in Pullman, Washington.

Kevin McCarty est un des cofondateurs de West Monroe. Kevin occupe le poste de directeur général du bureau de Chicago, notre bureau le plus important et le mieux établi. Kevin se sert de ses 15 années d’expérience en commerce international et en technologie afin de remplir son rôle axé sur le marché, c’est-à-dire diriger les bureaux de fusion et acquisition et les bureaux du secteur de la santé de l’entreprise. Kevin et l’équipe de fusion et acquisition de West Monroe ont mené à terme plus de 250 projets de transactions regroupant revue diligente et services d’intégration liés aux processus opérationnels et technologiques pour les fusions.

Faits saillants
Kevin McCarty est un dirigeant axé sur les solutions qui utilise sa grande expérience des affaires et son expertise des technologies afin de planifier, de concevoir et de développer des stratégies et d’offrir des résultats importants à la clientèle. Avec ses équipes, Kevin a servi personnellement plus de 200 clients au cours de sa carrière d’expert-conseil professionnel.

Kevin dirige les cabinets Secteur de la santé et Fusions et acquisitions chez West Monroe, cabinets se concentrant sur l’optimisation des processus opérationnels, la sélection et la mise en œuvre de logiciels de série, l’intelligence d’affaires, la revue diligente des TI et l’intégration post-signature, et les services consultatifs pour les directeurs financiers et les directeurs de l’information. Il a dirigé l’évolution des capacités de West Monroe dans ces domaines à partir de différents services formant un ensemble de solutions conçues pour renforcer l’autonomie des dirigeants en facilitant processus, systèmes, outils et ressources dont les dirigeants ont besoin pour obtenir de meilleurs résultats opérationnels. Aujourd’hui, sous la direction de Kevin, West Monroe possède une équipe d’experts-conseils expérimentés en affaires et en technologie travaillant avec des clients en provenance de différents secteurs industriels et offrant une grande expertise en services financiers, investissements, assurances, du secteur de la santé, les biens emballés pour la vente au détail, l’énergie et les services publics.

Au cours de sa carrière d’expert-conseil, Kevin a dirigé des projets innovateurs pour quelques-unes des plus grandes entreprises et associations internationales sans but lucratif. Il se concentre actuellement sur les entreprises du marché intermédiaire – produisant habituellement entre 100 millions et 2 milliards de dollars en revenu – et les démarrages d’entreprises à potentiel élevé, les essaimages et les pépinières d’entreprises. Par conséquent, l’expertise de Kevin est recherchée partout au pays par les acheteurs stratégiques et financiers, y compris les entreprises de financement par capitaux propres et par capital-risque. Kevin consacre une bonne partie de son temps à la revue diligente afin de conseiller ces entreprises sur les implications des processus technologiques et opérationnels des investissements potentiels. Il gère également l’exécution des fusions et des acquisitions, les conventions concernant les biens restreints, les dessaisissements et l’intégration des entreprises en plateformes ou en société de portefeuille. Il a effectué la revue diligente technologique et opérationnelle et les transitions post-signature dans plus de 250 fusions et acquisitions au cours des six dernières années.

Kevin a de l’expérience avec de nombreuses industries, la profondeur de sa stratégie commerciale, de ses processus et systèmes est démontrée par ses travaux technologiques – et ceux effectués avec les entreprises à forte densité de données et les entreprises ayant des opérations exigeant de grands nombres de transactions, comme les compagnies d’assurances, du marché des capitaux et les sociétés commerciales. Il a travaillé avec d’importants régimes de santé et de débiteurs, en plus de certaines des plus grandes pharmacies de détail et de vente par correspondance, afin d’optimiser leurs systèmes et processus essentiels.

Du point de vue technologique, Kevin est un dirigeant en technologie de l’information et un architecte d’entreprise accompli utilisant le génie logiciel, la gestion des données, la connectivité et l’infrastructure, la convivialité et l’expertise des processus des TI afin d’obtenir des changements opérationnels et des résultats. L’engagement de Kevin envers le  service à la clientèle est reconnu et bien représenté dans d’impressionnants sondages et témoignages sur la satisfaction du client. En plus de ses excellents services d’expert-conseil opérationnel et d’architecte de la technologie, Kevin a aussi servi de témoin expert dans de nombreux cas de litiges en matière de propriété intellectuelle et de contrefaçon de brevet mettant en cause le génie logiciel et le vol de propriétés intellectuelles.

Kevin a cofondé West Monroe en 2002 afin d’offrir expertise et solutions pour répondre de façon unique aux besoins des entreprises en croissance. Auparavant, Kevin a passé huit ans chez Arthur Andersen à Chicago comme cadre supérieur et directeur de l’informatique omniprésente, sans fil et infrastructure pour le cabinet de consultation opérationnelle. Avant de rejoindre Andersen, Kevin a acquis la base de ses connaissances techniques en développement d’infrastructure et de logiciels à travers différents produits technologiques et différentes entreprises de services.

Kevin est membre de l’Executives’ Club of Chicago, où il s’implique dans le programme de mentorat Young Leaders; de l’Association for Corporate Growth, une entreprise se concentrant sur les fusions et les acquisitions et les tendances de l’industrie des entreprises d’investissement corporatif et privé; et de l’America’s Health Insurance Plans (AHIP), une association commerciale s’occupant des besoins des régimes d’assurance santé et des débiteurs. Il est aussi mécène du Chicago Goodman Theatre et du YMCA du Chicago métropolitain. Ses articles ont paru dans différentes publications de l’industrie et il est considéré comme un expert en matière d’enjeux opérationnels et technologiques dans les secteurs de la santé et pharmaceutique et en matière de fusions et acquisitions.

Kevin a obtenu son baccalauréat ès sciences en gestion des affaires et en gestion de systèmes informatiques de la University of Illinois située à Champaign-Urbana.

En tant que directrice des ressources humaines et de l’exploitation, Paulette s’implique directement dans le développement et le maintien de la culture participative unique de West Monroe. Paulette est responsable de la conception et de la mise en œuvre des programmes des ressources humaines pour l’ensemble des bureaux américains et internationaux, incluant recrutement, formation et perfectionnement professionnel, relations avec les employés, administration de la paie et des avantages sociaux et programmes de santé et sécurité.

Faits saillants

Depuis qu’elle a rejoint les rangs de West Monroe en septembre 2002, Paulette a géré beaucoup d’initiatives mettant en place les processus internes et les structures de soutien. Ses initiatives principales gravitent autour des processus de développement du modèle de carrière, l’évaluation du rendement et la rétroaction ascendante. Paulette siège aussi comme présidente du comité de rémunération de l’entreprise.
Paulette cumule plus de 18 ans d’expérience dans l’industrie des services professionnels.

Avant de rejoindre West Monroe, elle a tenu des rôles administratifs au sein de la pratique gestion de  chez Andersen. Paulette a travaillé et soutenu plusieurs des principaux dirigeants responsables chez Midwest Regional où elle faisait partie intégrante de l’équipe des opérations de consultation opérationnelle. Elle interagissait quotidiennement avec les clients importants et la direction d’Andersen.

Paulette participe aussi à différentes initiatives du bureau de Chicago et dans la région du Midwest, dont les groupes de travail pour la diversité, la croissance et le maintien des femmes. Elle a reçu plusieurs prix pour son implication chez Andersen, dont le Sequoia Award pour son rôle de mentor.

Gil Mermelstein, a managing director of West Monroe Partners and a member of the Executive Committee, is responsible for developing and expanding the firm’s presence in New York City and the US East Coast and for advancing its alliance with BearingPoint Europe. He has nearly 20 years of experience in the consulting and financial services industries.

Highlights

Gil Mermelstein is an accomplished professional services and financial services leader with a strong track record for growth and successful transformation. As the leader of West Monroe Partners’ New York City, he directs strategy, practice development, and client service delivery, and he works closely with the firm’s Banking & Insurance practice. A former senior partner with BearingPoint Europe, he was instrumental in formalizing the alliance between that firm and West Monroe Partners, announced in March 2010, and he will continue to play a key role in leveraging this relationship to expand the two firms’ global market coverage and to enhance services to their international clients.

Gil joined West Monroe Partners from BearingPoint Europe, where he was head of Management Consulting in the United Kingdom and Ireland. After assuming practice leadership, he worked closely with industry leaders to restructure the business and return it to growth in 2009. Previously, he was a partner in the firm’s Financial Services Strategy and Transformation practice, responsible for leading strategic and transformational initiatives across all financial services segments, including retail and commercial banking, lending, payments, capital markets, wealth and asset management, and insurance. His transformation experience includes linking corporate and business unit strategy with large-scale transformation including business process outsourcing and offshoring, process re-engineering, business model design, strategic cost reduction, and development of performance management.

Prior to joining BearingPoint, Gil served as senior vice president of corporate strategic initiatives for MBNA Bank/Bank of America, in Wilmington, Delaware. As a member of the core merger integration executive team, he developed strategy and a future operating model for the combined organization to capture merger revenue and expense synergies. He also led a three-year, $1 billion enterprise transformation effort, and he co-led an internal consulting group that worked with various business executives to develop and execute strategies for new revenue streams and expense reductions.

Earlier in his career, Gil served in management roles for A.T. Kearney and PricewaterhouseCoopers in Tel Aviv, Paris, London, and New York.

Gil earned a Bachelor of Science degree in accounting from the University of Maryland and a Master of Business Administration degree with concentration in strategy and corporate finance from INSEAD in Fountainebleau, France.

Denis Ouellet dirige les projets canadiens en planification de la chaîne d’approvisionnement. Il se spécialise plus particulièrement en planification de la demande, en stratégie de fabrication et dans l’amélioration des processus et des solutions techniques.

Faits saillants
Denis a 20 ans d’expérience comme ingénieur professionnel dans la gestion des opérations, dans l’implantation de technologies de fabrication et de l’information, et dans les systèmes d’information de gestion pour des entreprises de toutes tailles. Il a de solides connaissances et une expérience de terrain en logistique, en planification de la demande, en traitement des commandes, dans les opérations, dans la planification et l’ordonnancement de la production, dans la reconfiguration des processus et des technologies de l’information. Il excelle dans l’utilisation de la technologie, des méthodes, des procédures et des logiciels d’information pour résoudre des problèmes d’affaires complexes.

Au Canada comme aux États-Unis, il a dirigé de nombreux projets de stratégie et d’optimisation pour de petites, moyennes et grandes entreprises de fabrication et de distribution. Sa clientèle inclut l’une des plus grandes entreprises de câblage au monde, l’un des plus grands imprimeurs du Canada, et l’une des plus grandes sociétés nord-américaines de divertissement. Dans les 15 dernières années, Denis a géré avec succès plus d’une vingtaine de projets impliquant la sélection et l’implantation d’un progiciel de gestion intégré et d’un système avancé de planification et d’ordonnancement (ERP/APS), la collecte de données auprès du personnel et des solutions technologiques.

Il jouit d’une expertise incontestée dans d’importants segments du marché, comme les plastiques, le traitement et l’usinage des métaux, le câblage, la haute technologie, l’imprimerie et le conditionnement, l’alimentation et l’équipement industriel.

Avant de se joindre à West Monroe, Denis a eu son propre cabinet de conseil technique. Durant ces quatre ans, il a pris part à plusieurs projets en ERP et APS, et formé des partenariats avec des fournisseurs de logiciels et d’autres bureaux d’experts-conseils afin d’être en mesure de livrer les projets qui se sont mis à affluer. Auparavant, il avait connu 13 années de carrière fructueuse comme cadre supérieur en industrie, occupant tour à tour les fonctions d’ingénieur en production, de directeur pour le lancement de nouveaux produits, de directeur de production, de directeur de la logistique et de directeur principal des opérations, en particulier pendant 11 ans dans l’industrie de la haute technologie avec des chefs de file mondiaux comme Systèmes électroniques Matrox ltée et les ordinateurs industriels Kontron. Il a aussi été directeur des TI pour l’Amérique du Nord, au sein d’une division de Barry Callebaut, l’un des plus grands fabricants de chocolat au monde, dont le chiffre d’affaires atteignait 500 millions de dollars.

Denis détient un baccalauréat de l’École de technologie supérieure de Montréal en génie des technologies de l'information, ainsi qu’un certificat de l’École des hautes études commerciales en gestion des opérations et de la production. Il a suivi une formation spécialisée dans les domaines de la comptabilité stratégique, en production allégée avec l’approche six sigma, et en gestion de la chaîne d’approvisionnement. Il est membre de l’Ordre des ingénieurs du Québec (OIQ).

Brett Paulson is a director with West Monroe Partners in Chicago and leader of the company’s Capital Markets & Trading industry practice. He is an innovative, award-winning senior executive with strategic leadership experience in technology and operations and deep expertise in financial services, exchange solutions, clearing solutions, banking, brokerage, trading, and risk management disciplines.

Highlights

Brett Paulson has a strong track record for promoting significant business and revenue growth within major international corporations. His experience spans corporate strategy and development, start-up organizations, turnaround situations, cost-cutting mandates, and growth-oriented endeavors.

With a strong orientation in operations and finance, Brett has substantial understanding of technology and IT environments, along with expertise in planning and service delivery. He has extensive experience with due diligence and deal structuring/negotiations; quality and continuous improvement; product development and rollout; mergers, acquisitions and divestitures; financial and legal transactions; and investor, analyst, and board relations. A respected leader, he also has a significant record of inspiring and motivating individuals and teams to achieve results consistently, fostering collaborative and high-performing work environments, driving change, improving productivity, and reducing costs.

Prior to joining West Monroe Partners, Brett ran ETM Global in Chicago, an organization he founded to provide management consulting, enterprise application development, and infrastructure management consulting services to a variety of firms that use technology excellence to differentiate their value propositions. Previously, he served in several senior executive roles, including president and chief operating officer for The Clearing Corporation (formerly Board of Trade Clearing Corporation). He also held executive roles with CS First Boston, Integrated Systems Solutions Corporation and Continental Bank, and Harris Trust and Saving Bank.

Brett earned a Bachelor of Science degree in Mathematics and Computer Science from Lewis University and a Master of Business Administration degree with concentration in Finance from DePaul University. He is active in a variety of industry, civic, and charitable organizations, including the Executive’s Club of Chicago, the Economics Club, the Chicago Youth Symphony Orchestra, Lumity, The Wellness House, The Community House and several youth sports organizations.

Chriss Poliquin est un architecte chez West Monroe Partners au sein de l’unité des pratiques d’intégration technologiques et de Chaîne d’approvisionnement. Il met à profit sa vaste expérience des opérations de la chaîne d’approvisionnement et des systèmes d’information d’entreprise pour concevoir et implanter des solutions techniques à valeur ajoutée.

Points saillants

Chriss Poliquin possède une combinaison rare d’expertise de la chaîne d’approvisionnement combinée à une profonde compréhension de l’ingénierie du logiciel et de la gestion de données. Ces qualités lui permettent d’identifier, de concevoir et de déployer des solutions complexes et personnalisées. Son expérience englobe la gestion des stocks, les systèmes de gestion d’entrepôt, les systèmes de contrôle des opérations manufacturières, les réseaux de distribution, les bases de données d’entreprise, la définition des processus et les solutions de gestion intégrée de type ERP, incluant JD Edwards et MS Dynamics AX. Chriss a également acquis une solide expérience d’industrie dans les secteurs de la distribution, de la fabrication, des soins de santé et du commerce de détail.

Tout au long de sa carrière, Chriss a développé des compétences pointues dans les domaines de l’architecture et de la conception de solutions informatiques, dans la manipulation de données complexes et en interfaces de systèmes. En outre, sa formation en ingénierie du logiciel a résulté en de  fortes aptitudes à concevoir des solutions capables de supporter une variété de processus de chaîne d’approvisionnement et de projets de transformation de systèmes. En un peu plus de cinq ans chez West Monroe Partners, il a conçu et développé de multiples applications personnalisées, implanté plus de 20 systèmes de gestion d’inventaire, joué un rôle clé dans l’implantation d’un système ERP multi-sites de niveau « Tier-1 » et collaboré à l’élaboration d’analyses stratégiques ainsi qu’à l’établissement de feuilles de route de diverses chaînes d’approvisionnement. Il a également dirigé les activités de l’équipe responsable de l’implantation et du support de systèmes de contrôles d’entrepôt chez West Monroe Partners. Ce service d’impartition dessert un ensemble de 50 clients des secteurs de la gestion de l’approvisionnement dans les domaines de la santé, de la distribution et de la fabrication manufacturière.

Très tôt dans sa carrière, Chriss a contribué au développement de plusieurs simulateurs de chaîne d’approvisionnement, de systèmes de gestion d’opérations multi-agents, d’outils de rapport en ligne et de plateformes d’intelligence d’affaires destinés aux principaux cadres dirigeants de l’entreprise. Avant de se joindre à West Monroe Partners en 2005, il a été architecte, maître concepteur, chef d’équipe et superviseur de laboratoire de simulation à l’Université Laval.

Chriss est diplomé de l’Université Laval à Québec en science informatique et en génie du logiciel, et a étudié la gestion des opérations, la simulation de systèmes et l’optimisation linéaire au niveau maîtrise. Il détient une certification .NET de la Fondation Microsoft pour le développement d’application.

Cathy Pricco is a senior principal at West Monroe Partners’ Seattle office in the Banking & Insurance practice. She helps clients increase profitability by developing a keen understanding of their customer base and the performance of their products and services. She has over 25 years of experience in financial services, consulting, business strategy, and marketing.

Highlights

With West Monroe, Cathy has been involved in many high-profile client engagements leading the design and development of e-commerce strategies, pre and post acquisition product and customer mapping, customer and product analytics for executive management reporting, customer impact assessments and risk mitigation strategies, competitive analyses, identification of internal and external customer needs, and new product development. In addition to serving the needs of banks, insurance companies and credit unions, she has leveraged her expertise in executing market and product assessments in the private equity industry. Cathy is frequently sought out for her unique experience and perspective in marketing and finance to help clients build a satisfied customer base while increasing profits.

Cathy is a frequent author and contributor to financial services publications and co-authored West Monroe Partners’ playbook of best practices for successful mergers and acquisitions for the financial services industry.

Prior to joining West Monroe in 2007, Cathy held several key management positions with Washington Mutual, Bank of America and Security Pacific. Most recently while at Washington Mutual she was responsible for management of the $120B consumer deposit product portfolio, multi-million dollar fee income services and development of an enterprise-wide multicultural business strategy.

Previously, Cathy was the president of her own consulting company for seven years. She provided business and marketing consulting to sole proprietors, privately held businesses and global corporations with an emphasis on breakthrough pricing strategies, strategic alliances and competitive strategies.

Cathy earned a Bachelor’s degree in Marketing at Washington State University with postgraduate studies at Seattle University. In her spare time, she enjoys biking and hiking and volunteers for local non-profit organizations.

Jeff Primeau is a member of the management team of West Monroe Partners, where he works with diverse clients to improve their supply chain operations. He has more than 13 years of consulting experience.

Highlights

Jeff Primeau leads and drives projects that integrate planning, procurement, manufacturing and fulfillment functions within an organization—connecting suppliers and customers across the extended supply chain. Furthermore, he helps clients shape their future business architecture, providing guidance from strategic planning to execution.

Jeff is an accomplished supply chain and business process consultant who applies a well-structured and analytical approach for assessing operations and networks and formulating strategic recommendations. By implementing supply chain-optimization solutions, he helps his clients gain competitive advantage in the marketplace and increase shareholder value. He has served as a supply chain advisor for business process optimization projects, in addition to leading the implementation of various real-time supply chain technologies. He also has worked with clients to redesign and optimize fulfillment and distribution facilities.

Over the course of his career, Jeff has worked with companies across a range of industries, including bio-technology, food, government, healthcare, industrial manufacturing, retail and consumer products, and telecommunications.

Jeff earned a Bachelor of Business Administration degree from École des Hautes Études Commerciales de Montréal in Montréal, Canada.

Matt Rager has spent the past seven years implementing, architecting, and managing software engineering and data warehousing projects for West Monroe Partners and Andersen's Business Consulting practice. Matt is considered an expert in designing data models for dynamic, data-driven desktop and web applications and data warehouses. He has a reputation for delivering appropriate, high-quality solutions on time and under budget. Matt enjoys the challenge of applying technology to solve business problems and seeks to thoroughly understand the problem and the client's needs before proposing a solution.

Highlights
Matt has been involved with a wide range of solutions, including these:
He led design and implementation of an ASP .NET application that serves as a corporate portal for West Monroe Partners. The application provides tools for project management, time and expense reporting, project status reporting, automation and workflow for internal processes, and real time management of the firm's consulting business, including generated revenues, project inventory, invoicing, and receivables. The application uses web services to share information with and retrieve information from other internal systems. The application runs on a SQL Server 2000 database, and all data retrieval and manipulation is done through the use of stored procedures.

He designed and implemented several enhancements to a real estate sales management application. The application is an ASP .NET application written in C# with a SQL Server 2000 database. Sales people enter customer and contract information throughout the sales process. Self-service, real-time reports are delivered via the web to management and investors. The reports are generated in Crystal Reports, C#, and downloadable Microsoft Word and Excel files. Matt worked with the client to add new functionality and new reports as needs arose.

He participated in the design and implementation of a client/server application that allows a user to collect data in XML format while disconnected from the network and then connect to the Internet to exchange data with the server. The client communicates via HTTP with the server through a distributed architecture that uses IIS/Active Server Pages as an interface, COM for all business logic, and Oracle 8i for data storage. Tasks included design of overall architecture, proofing of included technologies, and design of several components including Oracle data model and file storage, general error handling, interface layout, and document generation.

He designed and led the implementation of a Web-based tool that allowed Arthur Andersen partners to update the attributes of their jobs. Tasks included design of the application's data model, interface, business rules, and daily data import and extraction routines. Technologies included SQL Server 7/Transact SQL, IIS/Active Server Pages, Lotus Notes (for email notifications), and MS Excel (for generating downloadable reports).

He participated in the design and implementation of a customer analytics data warehouse for an online merchant. Tasks included defining dimensions and metrics, designing the warehouse data model, applying Andersen's generic star schema load tool set, and transforming and loading historical data into the star schema. The warehouse was built on an Oracle 8i database.

He investigated the capabilities of leading EAI tools and lead the design and implementation of a prototype EAI application using IBM's MQ Series. The prototype included a hub server that facilitated the exchange of XML messages among three representative applications. The extraction and integration of messages at the application servers as well as the collection and distribution of messages at the hub server was written in Java. The prototype results were used to propose an enterprise-wide EAI solution that included a data warehouse that subscribed to all messages sent to the hub.

He designed and led the implementation of a decision support system for Andersen business consulting that reports fees, direct costs, margin, and other data across several dimensions including client, job, time, location, and personnel for 69 U.S. offices and 6 U.S. regions. Tasks included extraction from SQL Server 6.5 and 7.0 databases (Transact SQL), transformations on a SQL Server 7.0 database, loading of an Oracle 8.0 star schema using generic, dynamic PL/SQL, delivery of MicroStrategy reports via web interface (Active Server Pages), and development of a full suite of warehouse maintenance tools using Active Server Pages.

He participated in the implementation of a web application for the U.S. government that captures data points used to calculate key performance indicators used to evaluate customer service contracts.

He designed an enterprise application for a multi-billion dollar energy company that includes activity based costing, shareholder value analysis, and transfer pricing. Matt then led a team of contract developers in the implementation and testing of the application. Matt was responsible for estimating development time and costs, managing project scope, scheduling, and helped make resource decisions (in concert with the client).

He designed and led a team in the implementation of a data warehouse/decision support system for an international company. The warehouse pulls sales, customer, employee, and product data from more than 20 regional offices and allows multi-dimensional analysis at all levels of the company. Matt's responsibilities included tracking and reporting project status, managing project scope, database and extraction design, and managing the development team.

He led the development of a prototype business simulation interface used as a generic front end to systemic business models built using Powersim software. The simulator is a generic Visual Basic program which is customized using MS Access tables to control a specific Powersim model. Matt has also developed an MS Access application to make customization easy for the system modeler. Matt is working to develop this prototype into the firm wide standard interface for systemic models. He has also begun to apply this interface to several modeling projects throughout the firm

Matt worked on an internal custom software package that provides simple front-end access to mainframe employee data used in promotions, raises, and evaluations. Mainframe data is loaded into a Microsoft SQL Server database and then manipulated using Microsoft Access on a Windows platform.

He also worked on a managed healthcare project that proposed to combine four Chicago area managed healthcare providers into a single, consolidated entity. Matt helped design and maintain a dynamic financial model for the newly formed company using Microsoft Excel. He then researched and altered the parameters of the model and analyzed the resulting data to develop possible scenarios and their outcomes. Finally, Matt helped in the design and documentation of the business plan for the startup company.

Frank Ribaudo is a director with West Monroe Partners in Chicago and leader of the firm’s Manufacturing & Distribution practice. He has more than 25 years of industry and consulting experience across diverse business and operating environments.

Highlights

Frank Ribaudo is a highly experienced business leader with expertise in many key facets of business transformation, including IT strategy, governance, and functional design; manufacturing operations including lean layout and design; supply chain assessment, technology, and planning; sales and operations planning; and business process re-engineering. He has worked with global manufacturing and distribution enterprises across a range of sectors, including healthcare products, food, automotive, consumer packaged goods, and industrial products.

Frank joined West Monroe Partners from Baxter Healthcare, where he was director of quality IT programs, responsible for selection, design, and deployment of a standardized, integrated set of IT tools for quality systems and quality operations. Previously, he was a founding partner of Achieve Consulting, LLC, a provider of supply chain and information technology services to clients in the manufacturing and distribution sectors.

Prior to founding Achieve Consulting, Frank held several leadership roles with other consultancies, including director for PricewaterhouseCoopers’ Consumer and Industrial Products practice in Chicago; partner in Arthur Andersen’s Business Consulting practice and leader of the Michigan Supply Chain Solutions practice; and manager in Ernst & Young’s Performance Improvement group.  Frank has also held several financial and operational roles in industry with Chiquita Brands International, AlliedSignal Inc., and TLC Beatrice International Inc.

Frank earned a Bachelor of Science degree in Accounting from New York University and a Master of Business Administration degree from the University of Chicago. He is a Certified Public Accountant and also is certified in production and inventory management.

Dan Rosanova is a senior architect in West Monroe Partners’ Technology Integration practice in Chicago. He has more than 10 years of experience designing and implementing technology solutions to address critical business issues and enhance performance.

Highlights

Dan Rosanova is a highly experienced technology consultant with expertise in multiple programming languages and software solutions. He crafts solutions utilizing Microsoft and other technologies, including SQL Server, BizTalk, SharePoint Server, ASP.NET, Windows Server, and Visual Studio. Dan’s distinctive skills include domain-driven design, test-driven development, continuous integration, and design patterns with a focus on concurrent highly available architectures.

Dan Joined West Monroe Partners from Nova Enterprise Systems, a Chicago-based consultancy for which he was a founder and principal consultant, responsible for business development, strategic planning, and solution delivery. He led architectural design sessions for global clients and multiple BizTalk projects for a variety of clients. He also developed and led BizTalk training for multiple client service teams. Previously, he was a managing consultant for Risetime in Chicago, where he was a technical lead for a seven-developer team that was part of the Business Process Management practice, and he led projects for all BizTalk clients.

He began his career as a technical consultant for Dakota Systems in Chicago and also has been a senior developer with Simplikate in Fort Lauderdale, Florida.

Dan earned a Bachelor of Science degree in Computer Science from DePaul University. He is a writer and blogger for cio.com and is certified in MCTS BizTalk Server and MCTS Distributed Application Development.

Jill Schubmehl is a senior manager with West Monroe Partners’ Customer Experience practice. She has more than 10 years of experience working with organizations in the pharmaceutical, professional services, and higher education industries to improve and enhance their Internet and intranet presence.

Highlights

Jill Schubmehl has developed expertise in Internet strategy, usability, and system implementation with an emphasis on knowledge management, document management, and collaboration. She has a proven track record for delivering complex web strategies for both internal and external websites. Her hands-on approach and ability to understand both business and technology needs enables her to provide significant value to clients and coordinate unified teams to achieve broad project goals.

While with West Monroe Partners, Jill has led large, complex projects with very tight deadlines. She is able to combine product knowledge along with a full understanding of business needs and requirements to ensure her teams deliver the proper solution in the given timeframe—making her a sought-after project manager and mentor within the practice.

Jill has a Bachelor of Science degree in Mechanical Engineering from the University of Iowa.
 

Kasu Sista is a senior architect in West Monroe Partners’ Technology Integration practice in Chicago. He has more than 25 years of senior management experience in the fields of business intelligence, information technology, strategic/solution alignment, and program/project management.

Highlights

Kasu Sista is an accomplished technology and business intelligence strategist known for designing and modeling business and data processes to improve global operations. He is both a strategic thinker and a hands-on technician whose achievements have positioned him as a savvy innovator and business partner in the high tech space. He consistently has innovated mission-critical applications to facilitate system migration, program development, and smart project management and is well regarded for his ability to partner with corporate executives and provide technology leadership through hardware, software, applications, and network solutions that address clients’ unique business needs.

During a career spanning more than 25 years, Kasu has provided consulting services for global Fortune® 500 clients in the financial services, food service, high technology, energy and utilities, manufacturing, and other industries. As a principal consultant/IT strategist in the Enterprise Architecture Group at Navigant, he led business development, customer management, and product delivery for major clients.

An entrepreneur with a strong track record for developing successful corporate relationships in IT strategy, enterprise architecture, data architecture, and enterprise performance management, Kasu launched a business intelligence consultancy that provided strategic direction to multinational corporations in diverse industries. He also co-founded eVision, an innovative visual search technology firm that provides solutions across Apple, Wintel, and UNIX platforms.

Kasu earned a Master of Science degree in Computer Science from Illinois Institute of Technology and a Bachelor of Engineering degree in Electrical Engineering. He has formulated 13 different patents and has contributed to numerous industry publications, spoken at national conferences, conducted boot camps, and authored a book and several technical articles.

Matt Sondag is a Director in West Monroe Partners’ Chicago office. He is responsible for expanding and deepening the firm’s unique offerings to the private equity market, including its merger and acquisition services.

Highlights
Matt Sondag is an accomplished executive and entrepreneur who has co-founded two organizations during his 13 years of business and IT consulting experience. Matt utilizes his background and experience to deliver targeted solutions that drive business value.

With West Monroe Partners, a recognized leader in serving companies involved in mergers and acquisitions, Matt works with private equity and strategic (corporate) buyers involved in or preparing for investments and acquisitions. He assists buyers with pre-deal IT and Operational due diligence, as well as post-close integration, merger and carve-out activities.

Prior to joining West Monroe Partners, Matt was the Co-Founder and Executive Vice President of Five9 Technologies, where he was responsible for corporate strategy and performance, as well as development and delivery of all solutions targeting FORTUNE® 2000 organizations. He led the firm’s Delivery practice, with responsibility for all client delivery and overall quality assurance. Previously, Matt co-founded Ecotopia, a Northbrook, Illinois-based organization that partnered with an engineering company to market smart home power distribution units.

Matt began his career with Arthur Andersen, where he assumed progressively responsible roles in the Advanced Technology Group—including serving in the project management office role for a large, custom application development project. In addition, he co-managed a multi-year, international deployment of IT infrastructure and systems